Stump Grinding

Cancellation Policy

1. Site Evaluation - All stump grinding jobs require a pre-job site inspection day of grinding. - Access routes to the stump(s) must be evaluated for slope, surface material, width, and obstacles (fences, gates, etc.). - Customer must disclose any known underground utilities near the stump area. 2. Access Requirements - A minimum clearance of 36 inches wide is required for standard stump grinding machines. - Stump must be accessible from at least one direction from the street 3. Customer Responsibility - Customers are responsible for clearing access paths of any obstructions, including: Lawn furniture, hoses, toys, pets, and debris. Unlocking/removing gate panels or fence sections if necessary. - If access is not cleared upon arrival, the job may be rescheduled with a trip fee. 4. Utility Mark-Outs - It is the customer’s responsibility to contact 811 to mark all underground utilities at least 72 hours prior to the job. - If utilities are not marked, the stump grinding will not proceed. 5. Equipment Safety Zones - A 10-foot radius safety zone must be maintained around all stump grinding equipment during operation. - No individuals other than crew members are permitted in the work zone. 6. Surface and Property Protection - We are not responsible for minor turf damage due to equipment movement. - If soft ground conditions are present, customers may request the use of ground protection mats (additional charge). - Sprinkler heads and shallow irrigation lines should be marked or flagged by the customer. 7. Debris and Cleanup - All stump debris (wood chips and grindings) will be left on-site unless removal is specified in the service agreement. - Debris removal is subject to additional fees. 8. Completion and Inspection - After grinding, a crew member will confirm the stump(s) were ground to the agreed depth (typically 6 inches). - Any roots above grade within 12 inches of the stump may also be ground unless otherwise specified. 9. Rescheduling and Cancellations - Jobs cancelled or rescheduled with less than 24-hour notice may incur a cancellation fee. - Access issues not disclosed prior to the job may result in delays or additional charges.

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